Frequently Asked Questions

Payment

How do you accept payment?

We accept bank transfer/offline banking and Credit Card. Credit card payments are processed through Stripe.

For Bank Transfer/Offline Banking:

Please make payment within 24 hours and notify us with the bank transfer details by emailing us at payment@mybeautysensei.com. All unpaid orders will be cancelled automatically after 24 hours.

For Stripe Credit Card Payment:

You can make payment by using Visa, Mastercard, and American Express cards issued by Malaysia banks.

After Bank Transfer done, what should I do, and how?

Please take a clear snapshot of your ATM Fund Transfer receipt (with your order number written on the receipt). Please bank in the correct amount. Any change owed to the customer will be returned in the form of store discount coupon.

Product

The color looks different from the website?

Color of products may varies due to lighting used during photographing session and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. 

Do you accept refund or exchange?

Sorry, due to the nature of these products, strictly no refund or exchange will be given under any circumstances.

Shipping

How long does it take to ship out items once payment is made?

We will process your order within 48 business hours.

Where do you ship?

Currently we ship to anywhere within Malaysia. Please subscribe to our email list if you are interested in our products but resides in a different country.

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